Privacy Policy
Flowco Global is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Information We Collect
The personal information we collect depends on your interaction with our website and services. This may include:
– Name and title
– Company or organisation
– Email address
– Phone number
– Country or location
We may also collect any other information you choose to provide through forms or communications with us.
Types of Information Defined by Law
Personal Information
‘Personal Information’ means information or an opinion that identifies or could reasonably identify an individual. If the information cannot be used to identify you, it is not considered Personal Information.
Sensitive Information
‘Sensitive Information’ includes details such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, criminal records or health information.
We rarely collect Sensitive Information. If we do, it will only be used:
– For the purpose for which it was provided
– For directly related secondary purposes
– With your consent or as required or authorised by law
How We Collect Personal Information
We primarily collect personal information directly from you when you:
– Make an enquiry via our website or contact forms
– Contact us by phone, email or in person
– Engage with our services or during business transactions
– Subscribe to our newsletters or marketing communications
In some cases, we may receive information from third parties (e.g., a service provider or business partner). When this occurs, we will take reasonable steps to inform you.
Purpose of Collection
We collect your personal information in order to:
– Deliver our products and services
– Respond to enquiries and provide customer support
– Improve your experience on our website
– Keep you informed about developments, news, and updates that may be relevant to you
We may disclose your information to trusted service providers who assist in operating our business and website.
Website Usage and Cookies
When you visit our website, we may collect information via server logs and cookies. This data may include your IP address, browser type and activity on our site. We use this information to:
– Monitor website performance
– Improve user experience
– Offer personalised content (where applicable)
Cookies help us identify your browser but do not store any personal information unless you have provided it. You may disable cookies in your browser settings; however, this may affect functionality or experience. Cookies are typically deleted when you close your browser.
Marketing Communications
We may use your personal information to send you updates about our services, including special offers, news and industry insights. You can opt out of marketing communications at any time by:
– Clicking the unsubscribe link in our emails
– Contacting us directly
We do not share your personal information with third parties for their direct marketing purposes without your explicit consent.
Security and Data Retention
We take reasonable steps to protect your personal information from unauthorised access, misuse or loss. Security measures include both physical and digital safeguards. We retain personal information only as long as necessary for the purposes for which it was collected, or to comply with legal and regulatory obligations. In most cases, this is up to 7 years. When no longer required, we securely destroy or de-identify your personal information.
Overseas Disclosure
Your personal information may be transferred or stored overseas as part of our international operations. Where information is transferred to countries with laws similar to the Australian Privacy Principles, we will not be held liable if breaches occur offshore.
Where data is transferred to countries with lower privacy standards, we will take reasonable steps to ensure the recipient adheres to equivalent privacy obligations, including through contractual safeguards.
Access and Correction
You have the right to request access to your personal information or ask for it to be corrected if inaccurate. To make such a request, please contact us using the details below.
Complaints and Enquiries
If you have any concerns or complaints about our handling of your personal information, please contact us. We will investigate your complaint and respond as soon as possible.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
Contact Us
For privacy-related queries, access requests, or complaints, please contact:
Email: service@flowcoaustralia.com
Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
